On this page
1. Agreement to Terms2. Health & AI Notice3. Eligibility4. Your Account5. The Service6. Care Circle7. Ava — AI Navigator8. Your Content9. Acceptable Use10. Fees & Billing11. Intellectual Property12. Third-Party Services13. Disclaimers14. Limitation of Liability15. Indemnification16. Term & Termination17. Dispute Resolution18. Governing Law19. General Terms20. Contact UsPlain English Summary
Adriava is a tool to help you organize health information, share it with caregivers you choose, and use an AI navigator called Ava to better understand your care. By using Adriava, you agree to use it for understanding — not for medical decisions — and you agree to follow these terms. Ava is not a doctor. Adriava is not a HIPAA-covered service. You are responsible for what you put in and who you invite.
These Terms of Service (the "Terms") are a binding legal agreement between you and Adriava LLC ("Adriava," "we," "us," or "our") governing your access to and use of the Adriava platform — including the Adriava website at adriava.ai, the Adriava web application, any associated mobile or downloadable applications, and any related services (together, the "Service").
By creating an account, accessing, or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.
If you are using the Service on behalf of another person — for example, as a caregiver coordinating care for a family member — you represent that you have the legal authority to do so and that the person you are acting for is also bound by these Terms to the extent applicable.
Adriava is not a substitute for professional medical advice, diagnosis, or treatment. Always talk to a qualified healthcare provider for any medical concern. Never disregard professional medical advice or delay seeking it because of something you read, saw, or generated through the Service.
Ava, our AI navigator, supports health comprehension and context. Ava is powered by an AI model and is not a licensed medical professional. Ava can be incorrect, incomplete, or out of date. Ava does not provide clinical recommendations and should not be relied on for any medical decision.
Adriava is not a HIPAA-covered entity. Information you choose to enter is protected by the security measures described in our Privacy Policy but is not HIPAA-protected. Use your provider's patient portal or another HIPAA-covered service if you need HIPAA-protected handling of your records.
If you are experiencing a medical emergency, call 911 or your local emergency number immediately. Do not use Adriava in an emergency.
To use the Service, you must:
The Service is not directed to children under 13, and we do not knowingly allow children under 13 to create accounts. If a caregiver uses the Service to coordinate care for a minor, the caregiver represents that they have the legal authority to do so and accepts responsibility for compliance with applicable laws, including COPPA where it applies.
You'll need to create an account to use most of the Service. You agree to provide accurate, current, and complete information when you sign up, and to keep that information up to date.
You are responsible for maintaining the confidentiality of your password and multi-factor authentication credentials, all activity that happens under your account, and notifying us immediately if you suspect unauthorized access at security@adriava.com. We are not liable for losses you incur from someone else using your account.
You may not create more than one account, share your account credentials with others, or transfer your account to another person without our written consent. Caregivers should be added through the Care Circle feature, not by sharing logins.
The Service helps you maintain a patient profile, track lab results, medications, and appointments, invite caregivers into a Care Circle, receive notifications, interact with Ava for help understanding health information, and keep a journal of symptoms and notes.
We may add, modify, or remove features at any time. We may suspend or discontinue all or part of the Service with reasonable notice. We are not liable to you for changes to the Service or its availability.
From time to time we may offer features labeled "beta," "preview," "early access," or similar. These features are provided as-is, may change without notice, and may be removed without warning.
You can invite trusted people into your Care Circle and grant them one of three permission levels: View Only, Edit, or Full Access.
You are responsible for choosing who you invite and what permission you grant them. You agree that you will only invite people you trust, that you understand information viewed before access was revoked may remain with that caregiver, and you release Adriava from liability for any harm caused by a caregiver's actions or misuse of access you authorized.
If you accept a Care Circle invitation, you agree to use the patient's information only for supporting their care, respect the permission level you've been granted, not share or further disclose the patient's information without their consent, and comply with all applicable laws.
Ava is powered by an AI model from Anthropic. When you use Ava, your prompts and recent conversation context (typically the last 10–20 messages), along with any patient context you have authorized, are sent to Anthropic for processing. See our Privacy Policy for more detail on data handling.
You acknowledge and agree that Ava's responses can be incorrect, incomplete, biased, or out of date; Ava is not a licensed medical professional; you will not rely on Ava for any decision requiring professional judgment; and you will independently verify any information Ava provides before acting on it.
You agree not to use Ava to solicit clinical diagnoses or treatment recommendations, generate harmful or illegal content, attempt to reverse-engineer the underlying AI model, or submit information about another person without their authorization.
"Your Content" means everything you put into the Service — patient profile information, journal entries, lab results, photos, files, Ava conversations, Care Circle invitations, and anything else. You retain ownership of Your Content. By submitting Your Content, you grant Adriava a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and process Your Content solely as necessary to operate, secure, and improve the Service and to provide it to you and your authorized Care Circle members.
You represent that you have the right to submit Your Content, that it does not violate any third party's rights or any applicable law, and that you are responsible for the accuracy of the health information you enter.
We are not obligated to store Your Content indefinitely. We are not responsible for the loss of Your Content due to technical failures, account deletion, or any other reason outside our reasonable control.
You agree not to use the Service to:
We may suspend or terminate your account if you violate these rules.
Some features of the Service require a paid subscription. Fees, billing cycles, and payment terms are described in the Service and at the time of purchase. All fees are in U.S. dollars unless stated otherwise. You authorize us to charge your payment method on a recurring basis for the applicable subscription fee. You may cancel at any time; cancellation takes effect at the end of the current billing period. We reserve the right to change fees with reasonable advance notice. Refunds are provided only as required by applicable law or as described in our refund policy.
The Service — including the Adriava name, logo, platform, software, design, text, graphics, and Ava — is owned by Adriava LLC and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, sublicense, or create derivative works from any part of the Service without our written permission. These Terms do not grant you any rights in the Service other than the limited right to use it as described here.
The Service may link to or integrate with third-party services. We are not responsible for third-party services, their content, or their practices. Your use of any third-party service is subject to that provider's terms and policies.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ADRIAVA DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
WITHOUT LIMITING THE ABOVE, ADRIAVA DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS; WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT AVA'S RESPONSES WILL BE ACCURATE OR APPROPRIATE FOR ANY PARTICULAR PURPOSE; OR THAT ANY INFORMATION STORED ON THE SERVICE WILL NOT BE LOST OR CORRUPTED.
ADRIAVA IS NOT A HEALTHCARE PROVIDER. NO PHYSICIAN-PATIENT, THERAPIST-PATIENT, OR OTHER PROFESSIONAL RELATIONSHIP IS CREATED BY YOUR USE OF THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ADRIAVA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE — WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
ADRIAVA'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID ADRIAVA IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you.
You agree to defend, indemnify, and hold harmless Adriava and its officers, directors, employees, agents, and licensors from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to your use or misuse of the Service, your violation of these Terms, your violation of any applicable law or any third party's rights, Your Content, or any caregiver's use of access you granted them through Care Circle.
These Terms begin when you first access the Service and continue until terminated.
You may stop using the Service and delete your account at any time. Deleting your account does not automatically remove information your caregivers have already accessed.
We may suspend or terminate your account, with or without notice, if you violate these Terms, if we believe continued service poses a risk to other users or the Service, if required by law, or if we discontinue the Service.
Upon termination, your right to use the Service ends immediately. Sections 8, 11, 13, 14, 15, 17, 18, and 19 survive termination.
Before filing a formal claim, you agree to contact us at legal@adriava.ai and attempt to resolve the dispute informally. If not resolved within sixty (60) days, either party may proceed with formal dispute resolution.
Please read this section carefully — it affects your legal rights. Any unresolved dispute will be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, by a single arbitrator. The arbitrator's decision will be final and binding.
You and Adriava each agree that any dispute will be brought in your individual capacity only, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
Either party may bring an individual action in small claims court, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction for actual or threatened intellectual property violations.
You may opt out of the arbitration and class waiver provisions by emailing legal@adriava.ai within thirty (30) days of first accepting these Terms with the subject line "Arbitration Opt-Out."
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Subject to Section 17, any action not subject to arbitration must be brought exclusively in the state or federal courts located in Miami-Dade County, Florida.
19.1 Entire Agreement. These Terms, together with the Privacy Policy and any additional terms you accept when using specific features, are the entire agreement between you and Adriava regarding the Service.
19.2 Changes. We may update these Terms from time to time. When we make a material change, we will update the "Last Updated" date and notify you before the change takes effect. Continued use after a change means you accept the updated Terms.
19.3 No Waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.
19.4 Severability. If any provision is found unenforceable, the remaining provisions remain in full force and the unenforceable provision will be modified to the minimum extent necessary.
19.5 Assignment. You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
19.6 Force Majeure. We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, war, terrorism, internet or telecommunications failures, government action, or pandemics.
19.7 Relationship. These Terms do not create any agency, partnership, joint venture, or employment relationship between you and Adriava.
19.8 Notices. We may give you notices by email to the address associated with your account, by posting notices in the Service, or by other reasonable means. You may give us notice at legal@adriava.ai.
If you have questions about these Terms:
Adriava LLC. These Terms of Service apply to the Adriava platform and the adriava.ai marketing website.